Contact
One address, read by a person, usually answered within a couple of days.
We cannot change, cancel or refund a booking. That has to go to GetYourGuide or the operator — they hold the booking, we do not.
Write to us about the site: a price that no longer matches, a tour that has disappeared, a fact that looks wrong, a page that will not load, a direction we have missed.
Corrections are the most useful mail we get. If something on a page contradicts what you saw on the day, tell us what you saw and when — we will check it against the operator and fix the page.
For anything about a booking you have already made — dates, pickup point, refunds, a guide who did not turn up — go to GetYourGuide directly. The booking exists in their system and not in ours, so we can only forward you.